When we create MailShark accounts initially, by default we only create
the MailShark Domain Administrator account, which is the only account
that receives Quarantine reports.
If you'd like to have users access the MailShark interface and thereby receive Quarantine reports, there needs to exist individual MailShark accounts for each user.
For individual accounts there's a couple of options on how to create them:
- For each domain filtered by Mailshark, we can configure "Authentication Servers"
which allows MailShark to query any 3rd party authentication server
(SMTP, IMAP, POP, LDAP/AD) and import their username and password from
those Authentication server(s).
- For each domain filtered by MailShark, we can manually create these accounts and setup their usernames and passwords.
MailShark Support would recommend option 1 as usernames and passwords wouldn't need to be managed by the MailShark system ie. when passwords change on the Authentication Server(s) then they'll automatically get updated on MailShark at the next MailShark login.
Once users have accounts in MailShark, they are able to schedule individual Quarantine reports and receive them directly on their email address each morning, subsequently allowing them to login to MailShark and release/manage emails themselves.