Support FAQs

Various items related to MailShark Support FAQs.

How do I contact MailShark Support?
Email support@mailshark.com.au Support Portal http://mailshark.freshdesk.com Address MailShark Corporation Suite 3 Level 5 45...
Wed, 11 Feb, 2015 at 10:15 AM
My ISP blocks inbound port 25, how do I setup alternate ports like 587
MailShark supports delivery of inbound email via SMTP and LTMP protocols to ANY port at a remote server via hostname or IP. The configuration is perf...
Wed, 11 Feb, 2015 at 10:01 AM
MailShark injected warnings in emails from Twitter and other lists
Question: " I received an email from Twitter with a warning injected in the email "MailShark Corporation has detected definite fraud ...
Wed, 25 Feb, 2015 at 5:53 PM
SMTP Authentication isn't working, do I need TLS?
SMTP AUTH on MailShark must be used with TLS => v1.0. Without a secure connection SMTP AUTH credentials (your username and password) in delivered i...
Wed, 25 Feb, 2015 at 5:53 PM
Quarantine messages, House keeping, Archive message list
How long are the held messages kept in quarantine? Messages are held in quarantine for a period of 30 days. This is valid for the Full message list ...
Mon, 13 Jul, 2015 at 4:09 PM
Mail does not seem to be coming into our server or appearing on the MailShark web console. I can see messages going out.
Symptom: Inbound email to example.com domain was not being delivered, outbound email from example.com was OK. Cause: SMTP Recipient checks enabled but...
Tue, 10 Mar, 2015 at 2:28 PM
How do I setup SMTP Authentication in Microsoft Exchange 2010
STEP 1: Open Exchange Server Management Console. Organization Configuration select on Hub Transport.  Click on Send Connectors and Right Click...
Thu, 18 Jun, 2015 at 1:32 PM
How do I retrieve Message Headers in my Email Client?
  Apple Mail 2.x (Mac) Select the message you want to view the headers of. Press SHIFT-COMMAND-H to toggle full headers for the message. (Altern...
Thu, 28 Apr, 2016 at 5:42 PM