Service FAQs

Various items related to MailShark Service FAQs.

What do I need in order to sign-up?
To get you started, you will need a few things:   1. The domain name(s) to filter e.g. mailshark.com.au   2. The address of your mail server...
Mon, 13 Jul, 2015 at 4:27 PM
How does MailShark work?
When an email is sent to you, it will firstly go to MailShark using your company's MX records. MailShark will then clean the email before forwarding it...
Fri, 30 May, 2014 at 4:38 PM
How to change your MX record(s) to point to MailShark
  An MX record (Mail eXchanger) tells senders how to send email for your domain. When you register your domain, it is assigned several DNS (Domain Name ...
Wed, 18 Feb, 2015 at 5:05 PM
Can I add additional domains to my current web interface and if so how?
At the moment when you wish to add domains, you just have to go through the sign-up form again, located on the MailShark website. We then have the op...
Wed, 18 Feb, 2015 at 5:05 PM
How do I add an Active Directory or LDAP Authentication Server to my Domain?
Adding an LDAP Authentication Server per domain allows for the user details in the directory to be automatically updated to the MailShark account created fo...
Mon, 6 Jul, 2015 at 12:20 PM
Do users get Quarantine Reports. Are they able to release emails?
When we create MailShark accounts initially, by default we only create the MailShark Domain Administrator account, which is the only account that receiv...
Fri, 3 Jul, 2015 at 11:03 AM
Ideally what servers should be used for Inbound and Outbound mail?
For MailShark to safeguard Inbound email, MX records need to be directed to MailShark inbound servers. For MailShark to safeguard outbound email, SMTP...
Fri, 3 Jul, 2015 at 11:03 AM
How do I add an IMAP / POP3 Authentication Server to my Domain?
  Adding an IMAP / POP3 Authentication Server per domain allows for the user details in the IMAP / POP3 server to be automatically updated to the MailS...
Mon, 6 Jul, 2015 at 12:19 PM
Settings for Spam Low Score and Spam High Score
By default, the settings for these two values are: System default System Default values are: Spam Low Score: 5 Spam High Score: 10 i...
Mon, 13 Jul, 2015 at 12:02 PM
Difference between Full message list, Quarantine and Archive tabs
Under the Messages tab in the main MailShark Filtering console, there exists: Full message list = all emails in the last 30 days Quarantine = al...
Mon, 13 Jul, 2015 at 3:43 PM